We want your UniHeat order to reach you quickly and in good condition. This page explains how we ship, what it costs, and what to do if something goes wrong.
Where we ship
We currently ship to addresses within the United States. Orders are dispatched from our location in Encinitas, California. If you are outside the United States and would like to order, please contact us at info@tillyboost.com and we will let you know what we can arrange.
Shipping cost
Shipping is free on all orders within the United States. There is no minimum order value and no handling fee. The price you see at checkout is the price you pay.
Order processing time
Orders are packed and dispatched within 1 to 2 business days. Orders placed on weekends or holidays are processed the next business day.
Delivery time and carrier
Orders ship via USPS Ground Advantage and typically arrive within 3 to 7 business days of dispatch. Delivery times are estimates provided by the carrier and are not guaranteed.
Tracking your order
You will receive a shipping confirmation email with a tracking number once your order leaves our facility. Please allow up to 24 hours for tracking information to begin updating.
Incorrect addresses
Please double-check your shipping address at checkout. We are not able to reroute a package once it has shipped, and we cannot be responsible for orders delivered to an address entered incorrectly. If you spot a mistake right after ordering, email us immediately at info@tillyboost.com and we will correct it if the order has not yet gone out.
Lost or damaged shipments
Orders that arrive damaged, go missing in transit, or show as delivered but cannot be found are handled under our Refund and Return Policy. Please contact us within 7 days at info@tillyboost.com and see that page for full details.
Questions
Email info@tillyboost.com and we will get back to you.